Fixing Utility Sync Issues

There is an issue in your account preventing Measurabl from automating your utility data. Let's get utility data flowing again. Here's how:

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FIXING UTILITY SYNC ISSUES

  1. Start by clicking Utility Sync
  2. Filter the "Status" column to "Has Issues" to see all sites with issues. A red triangle indicates an issue with a provider or account attached to site.
  3. Click on a site. The orange box below "Credentials" tells you what type of issue your account has.

USERNAME/PASSWORD FAILURE

The username or password provided is incorrect.

  1. Navigate to the utility provider profile by clicking on a site.
  2. Enter the correct credentials or change the website URL.
  3. Click the green save "√". Measurabl will review your changes and remove the flag within 24 hours.

Tip: Sign into your utility portal, and copy and paste your username directly from login.

MISSING SECURITY ANSWERS

The utility provider portal requires security questions.

  1. Navigate to the utility provider profile by clicking on a site.
  2. Click "Add Security Question."
  3. Add the security question with corresponding answer and click the green save "√".

Tip: The question doesn't need to be exact but the answer does.

ACCOUNT SETUP REQUIRED

Your utility provider account requires further action before you can login.

  1. Go to your utility provider's website.
  2. Complete steps required for account setup (i.e. reset password, verify email, etc).
  3. Leave us a note in the "Notes for Measurabl" section of the utility provider profile or send us an email letting us know the account setup is complete.

ACCOUNT NOT FOUND

The account number listed isn't available on the utility website.

  • If there is a typo.
    1. Delete the account by clicking the red "-".
    2. Click "+" to add the correct account number.
  • If the account is inactive.
    1. Write us a note in the "Notes to Measurabl" section of the utility provider profile.
  • If the account number requires a login that is different than the login you provided
    1. Add a new utility provider with the correct credentials.
    2. Include the correct account number.

E-BILL ENROLLMENT REQUIRED

You receive paper bills and need to go paperless in order for us to view any bills.

  1. Login to your utility provider's website.
  2. Enroll your account in e-bill (If this process isn't obvious with your provider, reach out to us).
  3. Leave us a note in the "Notes for Measurabl" section of the utility provider profile or send us an email letting us know that e-billing has been activated.

ACCOUNT INACTIVE

The account number has changed or the building was sold.

  • If the account number has changed.
    1. Navigate to to the utility provider profile and click the green "+" under accounts.
    2. Enter the new account number and click "Save".
    3. Leave us a note in the "Notes for Measurabl" section of the utility provider profile.
  • If the site was sold.
    1. Write us a note in "Notes to Measurabl" or send us an email.

UNSUPPORTED PROVIDER

The provider listed might be your bill pay provider. We need access to the actual utility provider website.

  1. Navigate to the utility provider profile by clicking on a site.
  2. Click "Delete Provider".
  3. Add a new utility provider with the correct provider credentials.

COMMON QUESTIONS

What if an account number became inactive for a Utility Provider?

Notify Measurabl of the inactive account number. If you have a new account number, click "+ Add Accounts" to add new account number.

Why doesn't the orange issue box disappear after I save my new credentials? 

Measurabl verifies every update, the orange issue box will disappear within 24 hours if correct. Even though the orange box is still there, your updates have been saved!

Have a different question? 

Measurabl is here for you every step of the way! Please email or schedule a call with our Customer Success Team.

Measurabl empowers any company, regardless of size or type, to achieve sustainability using software to measure, manage, and act upon data. Our online software that lets you quickly and accurately file sustainability reports such as GRESB, CDP and GRI. Learn more, or get started with a free trial.